“I cannot say enough positive things about the quality and professionalism of the installation done by Smart Charge Residential. Don’t think about going with anyone else, especially with a ordinary electrician who doesn’t do a ton of EV charger installations. Without a doubt you don’t want to go with anyone else. Smart Charge Residential does 2+ charger installations a day and that experience matters.
This was my first installation with this company, and my second EV installation overall. I made the mistake of having my first EV charger installed by a commercial Master Electrician, which at the time seemed fine. Overtime I began to have increasing noticeable heat on the charging cable, sometimes too hot to touch. We just got our second EV and I wanted to have a dual chargers so that we wouldn’t be forever be connecting and disconnecting respective cars.
My installation was not straight forward as they had to evaluate the prior work done, and they come up with a plan for how to do the installation within the existing framework. Ultimately the plan was to daisy chain both chargers so that they would not have to do the more expensive solution of having to upgrade the entire house’s service, and that they chargers would be able to give 100% to either car or split it between the two as needed. I was really impressed with the amount of time and discussion that went on, as they evaluated what I had and patiently came up with a plan how best to accomplish the installation. They were in no hurry to get in and get out and get on to the next appointment. It was obvious they took their work very seriously and wanted to do it right.
On inspection of my prior installation the installers found that my initial prior install done by the Master Electrician was sub-par, and even dangerous. My initial wire was underrated (too small) for the load that was run, it wasn’t matched to the correct size breaker, the wire was not properly secured, it was not adequately grounded, and multiple other things that are not relevant to this review. Long and short was that Smart Charge Residential scrapped all the original sub-par work, and did a fresh installation. They even stood by their original quote that they had given, which did had not included redoing prior bad work, just extending what I already had.
Well the result was a clean tidy professional install. They cleaned up after themselves, they went to the trouble to do a more challenging installation which resulted in something that looked better and was more functional for us on a daily basis, putting the charger in a harder for them to get at place nearer the port on the car to be easier for us on a daily basis.
I can’t tell you how pleased I am in how seriously these people take what they are doing, they are thoughtful, patient, meticulous and stand by their word. Now when I charge my cable is completely cool. What a difference, it is worth the piece of mind that it was done correctly.”